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Terms & Conditions

General Information:

The Arbor Van Pty Ltd follows this policy that is designed to protect your right to privacy. In visiting or by conducting business in any form with The Arbor Van, you agree to be bound by the policy and conditions within.

We collect information about you when you become a client. This enables us to process your orders and delivery details. Note: that we cannot guarantee complete security of information. The Arbor Van employees are required to comply with our security policies, so you can be sure your interests are protected 100% of the time. The following contract/terms and conditions stipulates terms and conditions for using this website and ordering products from it, the phone and/or email. By using the site and/or ordering goods from The Arbor Van you agree to be bound by these terms and conditions.

Business Information:

Conducting business with The Arbor Van is a binding legal agreement between the customer and The Arbor Van Pty Ltd ABN 63 716 981 198 trading as The Arbor Van. All fees, charges and prices on the website are in Australian Dollars (AUD) and unless specified otherwise, include GST.

Business address: Eerwah Vale QLD 4562

Personal Information and Cookies:

The details we obtain relate to your email and delivery address. This is information is required by The Arbor Van and our couriers to ensure delivery of your purchase. Your delivery details are used for the sole use of addressing your purchases for delivery. Our agents and couriers are also aware of this information.

We use standard 128-bit encryption SSL protocol to securely encrypt all transactions of private information on our website. Cookies are a small text-file stored on your computer for the purposes of remembering information. In the case of The Arbor Van, this is limited only to information that enables us to place your order correctly.

Secure Cardholder Data:

Information stored regarding your credit card or other payment details are solely used for the purposed of payment of your orders. Under no circumstance should this data be presented to any third party.

Website Access Limitations:

The Arbor Van grants you a license to access and make personal use of this site. We do not permit downloads, modifications, etc except with prior written consent of The Arbor Van. This consent does not include any resale or commercial use of this site or its contents. Any unauthorized use terminates the permission or license granted by The Arbor Van and exposes you to litigation.

Purchase Orders and Delivery of Goods

In order to deliver your goods, the delivery address which you provide The Arbor Van is required. The Arbor Van will advise you if your delivery address is not within our allocated area. Orders are considered received by you at the time and place of delivery. Ownership of goods passes to you upon delivery. No responsibility can be taken by The Arbor Van should damage result during the delivery process.

Prices on this web site are subject to change. You also agree to pay any associated handling/delivery fees required for delivery to your address. The price payable is the cost applicable on the date the order is confirmed by The Arbor Van. The Arbor Van only accepts credit cards and auto transfers as a valid form of payment. The Arbor Van require 100% payment at the placement of orders.

The contract is formed between you and The Arbor Van when you visit this website.The Arbor Van does not accept any obligation to supply goods until payment is completed.

IP and Copyright:

The use of any content on this site is the exclusive property of The Arbor Van. All content within this site is the property of The Arbor Van and is protected by Australian and International Copyright laws.

Refunds and Returns Policy:

In the event your purchase is faulty we will refund your money or exchange the product upon presentation of your proof of receipt payment. Our returns policy includes the rights you have under the Australian Consumer Law.

If your product must be returned, please allow 5 business days for your refund to be processed after the product has been received and assessed by our team. You may have to pay the delivery charges, should this be the case, we will let you know. Exchanges are at The Arbor Van discretion. All products must be in their original condition and packaging as it was delivered.

Liability and Security:

In using this site you agree that your use of this site and it’s contents is at your own sole risk. The Arbor Van is not making any warranty or representation as to the web site’s suitability for use. In using this site, you agree that you are solely responsible for the confidentiality and security of your private data. The Arbor Van reserves the right to refuse service at our sole discretion.

Modifications, Severability and Confidentiality:

This policy governs your visit to The Arbor Van's website. We reserve the right to make changes to our site and policies at any time. If any of these conditions are be deemed invalid, then that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Each provision of this contract are severable. Severance does not affect any other provisions or conditions.

Communication and Applicable Law

The Arbor Van may communicate with you via e-mail or telephone with regards to any information we may require. The laws of QLD and others states and territories within Australia govern this Agreement. By visiting this web site, you agree to the laws, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute that might arise between you and The Arbor Van.

If you have any questions regarding about this statement or about the content or practices, please do not hesitate to contact us, click here to email.

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